Shipping policy

SHIPPING & DELIVERY

Shipping Origin
All orders are carefully prepared and shipped from South Korea.

Standard International Shipping
A flat shipping fee of $20 USD applies to orders under $150 USD.
Complimentary international shipping is available on orders of $150 USD or more.

Estimated Delivery
Orders are typically delivered within 5–20 business days after dispatch, depending on the destination and local customs processing.

Please note that customs clearance, local carrier delays, or other circumstances beyond our control may affect the final delivery date.

Tracking
A tracking number will be sent to the email address provided at checkout once your order has been dispatched.

Duties & Taxes
Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.

ORDER MODIFICATION & CANCELLATION

Once an order has been placed, it cannot be canceled or modified. Please review your order details, shipping address, and selected items carefully before completing your purchase.

Orders enter our preparation and fulfillment process promptly after purchase, and changes cannot be accommodated once the order has been submitted.

RETURN POLICY

To help us maintain fair pricing and reduce unnecessary international returns, we kindly encourage thoughtful purchasing. Please review all measurements and product details carefully before ordering.

Security Tag Policy
All eligible ROEMUSE items are dispatched with a visible Security Tag.

Returns will not be accepted if the Security Tag has been removed, cut, damaged, or altered. Please confirm the fit and condition of your item before removing the tag.

Return Eligibility
Return requests must be submitted within 14 days of delivery.

Items must be returned in their original, resalable condition: unworn, unwashed, undamaged, and free from perfume, deodorant, makeup, stains, pet hair, or other signs of wear.

Items returned in non-resalable condition may be rejected and returned to the customer at their expense.

To request a return, please contact us at [customer service email] with your order number. Return instructions and the return address will be provided after your request has been approved.

Return Shipping & Fees
Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping service. ROEMUSE is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and clear photos of the item.

If the issue is confirmed, ROEMUSE will cover the applicable return shipping costs.

Refund Process
Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 7 business days and credited to the original payment method.

Please note that your bank or credit card provider may require additional time to post the refund to your account.

Non-Returnable Items
Items explicitly marked as Final Sale or sold under a promotion clearly designated as non-returnable are not eligible for return, except where otherwise stated.

The Welcome 10% OFF discount does not affect return eligibility.

For hygiene reasons, intimate apparel and certain accessories identified as non-returnable on the product page are final sale.